QUALITY POLICY
Capital Airlines Limited is committed to customer satisfaction by providing efficient Aviation Services and recognises safety as the single most important part of our operations.Capital Airlines Limited shall continuously ensure safe and efficient Operations that include Regional and International Air Charters, Humanitarian Relief Flights, Medical Evacuations, Special Missions and Cargo Solutions. This shall be achieved by:
Operational Safety
Maintaining flight and operational safety by ensuring that all aircrafts are maintained to the highest standards and are well equipped for all our missions.
Statutory and Regulatory Requirements.
Maintaining operations in accordance with National and International Civil Aviation statutory and regulatory requirements.
Customer Satisfaction
Establishing measurable objectives that satisfy profitable and sustainable growth by providing cost effective, premium quality services that ensure high levels of customer satisfaction through continuous improvements to our system.
Quality Management System
Maintaining a Quality Management System that meets the requirements of ISO 9001: 2008.
Staff Training
Ensuring staff are properly trained and motivated in order to ensure effective, safe and efficient operations and providing a suitable working environment.
